Statisticians will often fault the 5-point Likert Scale because, over time, scores will cluster around the 3. That’s just good old normal distribution around the mean. Can’t escape it really. It’s not necessarily good or bad … it just “is”. The same goes with some leaders and employees. On the great Likert Scale of life, […]
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There are stacks of leadership books on how to manage change and dozens of theories describing why people often resist it. Humans are creatures of habit and, by its nature, change requires us to learn new habits. But I have to wonder is change something we do or an outcome of another process? Why is […]
The modern organization is complex. Leaders are constantly challenged to improve productivity and to get more done with less. The default level of complexity is already high enough – so why do some leaders insist on manufacturing complexity. Manufactured complexity is the result of organizations deliberately creating overly complex solutions to basic problems. Like the […]
Identifying the customer is pretty straightforward for a company like Starbucks or Westjet. These organizations exist to sell a product or service. Their customer is, for the most part, the consumer of those products or services. But who is the leader’s customer? A lot of people will focus externally and say the leader’s customer, just […]
It’s pretty tough to fry an egg in a stainless steel frying pan. It sticks and generally makes a big mess. For a lot of people, they like to use frying pans coated in Teflon because nothing seems to stick to the surface. A perfect egg every time! Over the years, I’ve met a lot […]